Went to steward Pride and Prejudice today at the cinema because a friend accidentally signed up for two slots on the same time, had to cover one for her. Being the first time working at the cinema, I wasn't familiar with the place. There was a couple who brought coffee into the cinema, and I asked my co-steward if that was allowed. Found out it wasn't, and I had to go to their seats to apologize and tell them to finish it outside. The man flared at me and created a scene, saying that it was ridiculous that I hadn't told him earlier about it and told him only after he had squeezed through 3 people to get to his seat. Even after when he and his partner walked out, he was still shouting,"You are ridiculous! I walked past you and you didn't say anything!....."

Tried apologizing and explaining but he didn't heed what I had to say and went on. Happened so the duty manager was around, he just looked at me without saying anything and gave me a nod, indicating I had already done my best. But couldn't help breaking down after walking away. Felt miserable, I'm only covering someone else, earning 4 pounds for the show, and I'm just a student! Think I'm not thick-skinned enough. Maybe I'm too spoilt by the usual British people who appreciates every small thing you do - smiling at them, greeting them and wishing them an enjoyable time at the performance. But today's incident felt like a personal attack more, maybe that's why. Have to toughen up Xiuli, the real world is much harsher.

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It snowed again this evening. The lake's really frozen now. Winter really makes one feel melancholic, very volatile, very vulnerable. Mood swings come and go. Or maybe it's just that school's starting next week. Smile Xiuli, and you'll feel better. Don't think too much la.